Terms & Conditions + Refund & Returns Policy

Effective Date: July 11, 2026

Welcome to Pure Food Line.

By placing an order with us, you agree to the following terms and conditions.

1. Product Information

We strive to provide accurate descriptions and images of every product. However, slight variations in packaging or appearance may occur without affecting product quality.

2. Pricing

All prices are listed in Bangladeshi Taka (BDT).

Prices may change without prior notice.

3. Orders

An order is considered confirmed only after our team verifies it by phone or message.

Pure Food Line reserves the right to cancel any order due to:

  • Incorrect pricing
  • Product unavailability
  • Delivery limitations
  • Suspected fraudulent activity

4. Delivery

Delivery time may vary depending on your location and courier service.

Unexpected delays caused by weather, strikes, transportation issues, or other circumstances beyond our control may occur.

5. Customer Responsibility

Customers are responsible for providing:

  • Correct Name
  • Valid Phone Number
  • Accurate Delivery Address

Incorrect information may result in delivery failure or additional delivery charges.

6. Intellectual Property

All website content including images, logos, product descriptions, graphics, and branding belongs to Pure Food Line and may not be copied without permission.

7. Limitation of Liability

We are not responsible for delays or damages resulting from circumstances beyond our reasonable control.

Refund & Returns Policy

Customer satisfaction is important to us.

Because we sell food products, returns are handled according to food safety standards.

Eligible for Replacement or Refund

You may request a replacement or refund if:

  • Wrong product is delivered.
  • Damaged product is received.
  • Package is broken before opening.
  • Product has manufacturing defects.
  • Product has expired before delivery.

Please contact us within 24 hours of receiving the product.

Photo or video evidence may be required for verification.

Non-Returnable Items

For food safety reasons, we cannot accept returns if:

  • The package has been opened.
  • The product has been consumed.
  • The customer changes their mind after delivery.
  • Incorrect storage by the customer affects product quality.

Refund Process

If your refund request is approved:

  • Replacement product may be sent, or
  • Refund will be processed through the original payment method or another mutually agreed method.

Processing time may vary depending on the payment method.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched to the courier, cancellation may no longer be possible.

Contact Information

Business Name: Pure Food Line

Facebook: https://www.facebook.com/purefoodline/

Email: purefoodlinebd@gmail.com